In This Episode:

Struggling businesses are often tempted to look outside their own walls for advice and strategic help. But in reality, the answers are often a lot closer than executives realize. They often come from people who already work there. And when consultants can listen to what those employees have to say and help leaders implement strategies using their feedback, it can lead to truly lasting organizational change.

The latest guest on the Measure Success Podcast, Lizabeth Wesely-Casella, is an expert on how to leverage employees’ institutional knowledge in order to improve a business’s trajectory. She has more than 20 years of consulting experience, and is the Founder and CEO of L-12 Services, a Washington DC firm focused on internal communications and organizational development. She works with businesses to improve workflow, processes, and culture by leveraging the institutional knowledge of existing team members.

Tune into the full episode for more on the key questions Lizabeth’s firm asks her clients’ employees in order to establish improvement plans, where she sees employees wasting the most time at work, and what she says is the key to creating an environment in which employees enjoy their work.

Here’s a Glimpse of What You’ll Learn:

• How Lizabeth’s company uses relationship building and culture in order to improve companies’ processes and systems
• Lizabeth’s advice for managing the chaos of staffing changes, and how to prevent the same issues from cropping up over and over again
• Some of the questions Lizbeth’s firm asks companies’ employees in order to establish priorities, create a strategy, and help the business move forward
• Why being a great listener is a prerequisite for being a great leader
• How Lizbeth’s firm analyzes employees’ responses when they point fingers at coworkers or a boss, and how she uses those responses to learn what a company’s core issues are
• What Lizbeth says is the key to employees enjoying their work
• Segments of work in which employees waste the most time on, according to what Lizabeth’s firm has found
• The quantitative and qualitative ways to measure success that Lizabeth uses for her own company, and for her clients
• Lizabeth’s secret ingredient to creating balance in her life, plus more on what a “nappucino” is

Resources Mentioned in This Episode:

• Lizbeth’s firm, L-12 Services
• Attrition Prevention Quiz
• Lizbeth Wesely-Casella on LinkedIn
• Good to Great: Why Some Companies Make the Leap and Others Don’t, by Jim Collins
• Awesomely Simple: Essential Business Strategies for Turning Ideas into Action, by John Spence
• Temeraire series of books, by Naomi Novik
• 40 Strategy
• Contact 40 Strategy
• Carl J. Cox on LinkedIn