Corporate gift giving can often feel stale, depersonalized, and obligatory. But our latest guest, President, co-founder, and Chef Lucia E. Robles, is on a mission to change that — and help companies build better relationships with those they work with. Lucia also knows a thing or two about building great client relationships through top-notch customer service. As the owner of a luxury B2B gourmet gift company, it’s a cornerstone of her business. 

Lucia is a pastry chef turned business owner, a Le Cordon Bleu graduate, who is the president and co-founder of the high-end luxury B2B gourmet gift company, Lucia & Co. Her firm makes consistent client appreciation gifting possible with their customizable auto done-for-you gift plans, and specializes in working with professionals who have compliance sending and spending regulations.

At 40 Strategy, we’re also a client of Lucia & Co. — we can vouch for their excellent customer service and gifts with a personalized touch.

Listen to the full episode for more on how companies can be better gift-givers, the secret to top-notch customer service, the power of intention-setting, and more. 

Here’s a Glimpse of What You’ll Learn: 

• More about Lucia’s business, which involves B2B gifting
• The key to great (and sincere) customer service 
• The mistake that people (and companies) make when it comes to gift-giving
• How Lucia went from foodie and pastry chef to small business owner
• Some of the growing pains Lucia has experienced as she’s grown her business 
• Why Lucia’s company was a remote and hybrid-first workplace from its inception
• Some of the metrics Lucia uses to measure success within her company — and her life
• The value of not being on Zoom, according to Lucia, and why she does so much of her business on regular phone calls 
• Why Lucia “meowed” at her co-workers in her previous corporate job — and what the experiment says about communication
• Why intention-setting is so important in Lucia’s daily life, plus other regular habits she’s integrated
• What a “cleaner” is in the setting of a business, and why it’s not always possible to train someone for that role

Resources Mentioned in This Episode: 

• • Lucia & Company’s website
  • Lucia & Co. on Instagram
  • Lucia & Co. on Facebook
  • Lucia E. Robles on LinkedIn
  • “Relentless: From Good to Great to Unstoppable” by Tim S. Grover
  • “A Complaint Free World: How to Stop Complaining and Start Enjoying the Life You Always Wanted” by Will Bowen
  • 40 Strategy
  • Contact 40 Strategy
  • Carl J. Cox on LinkedIn